Nothing is lost. We just need to be sure it's you.
Enter the old number and the Book ID. We'll send a code to the other owner (or to the email on the order) to confirm, then move the account to your new number.
Add the number you used before.
We couldn't match those details. Check them, or talk to a person.
Send the confirmationNo co-owner and no email on file? A person will help — with a short identity check, and a note in the book's history.
A person will help — with a short identity check, and a note in the book's history. Have the child's first name and the Book ID ready.
We'll send a code to your new number to prove it's you. Then a person checks with the family before your voice and recordings move to the new number.
Add the number you used before.
Lost your recording link? You can also ask the person who sent it to share it again.
We've sent a confirmation to the email on the order. Open it and tap the button to move your story to your new number.
No email? A person will check a few details with you on WhatsApp, usually within the hour.
Open the confirmation email Back to sign inYour story is safe. Your account is now on your new number, and the old number gets no more messages.
Open the appState: form · request sent · success (from the email) · rejected